jiobet Privacy Policy

This Privacy Policy applies to the jiobet Platform, accessible at jiobet.bid, and to all services, features, and content made available through that Platform. For the purposes of this Privacy Policy, "jiobet", "we", "us", and "our" refers to the operating entity responsible for the jiobet Platform and the processing of personal data described herein.

jiobet is an online betting and casino platform serving players in Bangladesh, offering cricket sportsbook markets, live dealer casino games, slot titles, crash games, and a wide range of instant-win products. Our platform is used by players across Bangladesh, from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal to Rangpur, Mymensingh, and Cox's Bazar.

For any questions or concerns relating to this Privacy Policy or to the processing of your personal data, please contact our Data Support team at [email protected].

jiobet collects the following categories of personal data from players and Platform visitors. The specific data collected in each category depends on your level of interaction with the Platform.

jiobet collects personal data through the following methods:

• Direct collection: Data you provide voluntarily when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, respond to a survey, or participate in a promotion.
• Automated collection: Technical and usage data collected automatically as you interact with the Platform, including through cookies, server logs, session tracking technologies, and analytics tools. See Section 7 for full details on cookies and tracking.
• Third-party sources: Where necessary for identity verification, fraud prevention, or compliance purposes, jiobet may receive data from third-party identity verification services, payment processors (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard), and publicly available sources such as sanctions screening databases.
• From game providers: Third-party game providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe may share limited gameplay-related data with jiobet as part of their technical integration with the Platform. This data is used for dispute resolution, technical support, and fair play monitoring.

jiobet processes your personal data for the following specific purposes. We process only the data categories necessary for each stated purpose:

• Account registration and management: To create and maintain your jiobet account, authenticate your identity at login, and provide you with access to Platform features.
• Identity and age verification: To verify that you are aged 18 or above and to confirm your identity in accordance with jiobet's Know Your Customer (KYC) obligations. This is both a legal requirement and a safeguard for player protection.
• Payment processing: To process deposits and withdrawals via your chosen payment method, to reconcile transactions, and to manage your account balance accurately.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, bonus abuse, and other prohibited conduct on the Platform.
• Customer support: To respond to your enquiries, resolve complaints, and provide technical assistance via live chat and email support channels.
• Responsible gaming: To monitor your gaming activity and proactively identify patterns that may indicate problem gambling behaviour, and to enforce any responsible gaming tools you have activated on your account (deposit limits, cooling-off periods, self-exclusion).
• Promotions and bonuses: To determine your eligibility for promotions, apply bonus credits to your account, and administer seasonal campaigns such as those tied to BPL season, Eid, Pohela Boishakh, and Victory Day.
• Platform improvement: To analyse usage patterns, identify technical issues, test new features, and improve the overall player experience on the Platform.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money-laundering, counter-terrorism financing, and data protection laws, and to respond to lawful requests from competent authorities.
• Marketing communications: To send you promotional communications about jiobet offers, new games, and seasonal campaigns — but only where you have provided your explicit consent or where we otherwise have a legitimate basis for doing so. You may opt out of marketing communications at any time via your account settings or by emailing [email protected].

jiobet processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual necessity: Processing that is necessary for the performance of the contract between you and jiobet — specifically, your account agreement and the Terms & Conditions — including account registration, payment processing, and the delivery of betting and casino services.
• Legal obligation: Processing that jiobet is required to carry out under applicable law, including identity verification (KYC), anti-money-laundering checks (AML), sanctions screening, and record-keeping obligations.
• Legitimate interests: Processing necessary for jiobet's legitimate business interests, including fraud detection and prevention, Platform security, analytics and improvement, and responsible gaming monitoring, provided that such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — principally for the sending of marketing communications. Where consent is the legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

jiobet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data with third parties only in the following circumstances, and only to the extent necessary for the stated purpose:

• Payment service providers: We share necessary financial data with payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard in order to process your deposit and withdrawal transactions. These providers are contractually bound to use your data solely for payment processing purposes.
• Game and technology providers: Third-party game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe receive limited technical data (such as player session identifiers) as part of their integration with jiobet. This data is used exclusively for game delivery, dispute resolution, and fair play certification.
• Identity verification services: Where jiobet uses third-party KYC and AML service providers to assist with identity verification and sanctions screening, your identity data and verification documents may be shared with those providers. All such providers are contractually bound to process data only for verification purposes.
• Customer support platforms: Our customer support infrastructure may involve third-party helpdesk or live chat software providers. Any data processed through these platforms is governed by data processing agreements that restrict use to the provision of support services only.
• Analytics providers: jiobet may use third-party web analytics services to help us understand how players interact with the Platform. Where this involves personal data, it is processed under appropriate data processing agreements and, where possible, anonymised or pseudonymised before sharing.
• Legal and regulatory authorities: jiobet will disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or lawful request, or where disclosure is necessary to protect jiobet's legal rights or the safety of our players.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of jiobet's business, personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, jiobet will provide notice to affected players and ensure that data protection standards are maintained.

The jiobet Platform uses cookies and similar tracking technologies to deliver a functional and personalised experience. A cookie is a small text file placed on your device when you visit a website. Cookies allow the Platform to recognise your device on subsequent visits and to remember your preferences and session state.

jiobet uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the Platform to function correctly. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without impairing Platform functionality.
• Performance and analytics cookies: These cookies collect information about how players use the Platform — such as which pages are visited most frequently and whether error messages are received. The information is aggregated and used to improve Platform performance. No personally identifiable information is collected via these cookies unless you are logged in.
• Functionality cookies: These cookies allow the Platform to remember choices you have made — such as your preferred language, responsible gaming settings, and display preferences — and to provide enhanced, personalised features.
• Targeting and marketing cookies: These cookies are used to deliver promotions and advertisements that are relevant to your interests based on your browsing behaviour on the Platform. They may also limit the number of times you see a particular promotional message.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform or result in a reduced player experience. For more detailed information on the specific cookies used by jiobet, please contact our support team at [email protected].

jiobet employs a multi-layered approach to data security, combining technical, organisational, and procedural safeguards to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:

• 256-bit SSL encryption: All data transmitted between your device and the jiobet Platform is encrypted using industry-standard 256-bit Secure Sockets Layer (SSL) technology. This ensures that your login credentials, financial details, and personal information cannot be intercepted in transit.
• Encrypted data storage: Sensitive data — including payment account identifiers and identity verification documents — is stored in encrypted form in our databases. Encryption keys are managed under strict access controls.
• Access controls: Access to personal data within jiobet's systems is restricted on a strict need-to-know basis. Staff members who require access to personal data for legitimate business purposes are subject to confidentiality obligations and regular security training.
• Fraud monitoring systems: jiobet operates continuous automated fraud monitoring across all account activity, transaction flows, and login attempts. Suspicious activity triggers immediate alerts and, where necessary, automatic account suspension pending investigation.
• Regular security reviews: jiobet's technical infrastructure and data handling procedures are reviewed on a regular basis to identify and address potential vulnerabilities.

jiobet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, or for as long as required by applicable law. The following general retention principles apply:

• Active accounts: Personal data associated with an active jiobet account is retained for the duration of the account's active status plus a minimum post-closure retention period to comply with legal and regulatory obligations.
• Closed accounts: Following account closure, jiobet retains transaction records, identity verification documents, and KYC/AML-related data for a minimum of five (5) years from the date of closure in order to comply with applicable anti-money-laundering and financial record-keeping requirements.
• Support communications: Live chat transcripts and email support records are retained for a period of three (3) years from the date of the last communication, for quality assurance, dispute resolution, and compliance purposes.
• Marketing data: Where you have consented to receive marketing communications, your marketing preferences and associated contact data are retained until you withdraw your consent or until jiobet determines that the data is no longer current.
• Technical and usage data: Aggregated and anonymised usage data may be retained indefinitely for analytical and Platform improvement purposes. Pseudonymised technical logs are retained for up to twelve (12) months before secure deletion.

When personal data is no longer required for its stated purpose and no legal retention obligation applies, jiobet will securely delete or anonymise that data in accordance with our internal data disposal procedures.

As a player on the jiobet Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact jiobet's Data Support team at [email protected], including your registered account username and a clear description of your request. jiobet will acknowledge your request within 5 business days and will use reasonable efforts to fulfil it within 30 calendar days, subject to any legal limitations.

• Right of access: You have the right to request a copy of the personal data that jiobet holds about you, together with information about the purposes for which it is processed, the categories of data held, and the recipients with whom it has been shared.
• Right to rectification: If any personal data that jiobet holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information (such as your contact email) directly via your account settings panel, or submit a correction request to [email protected] for data that cannot be self-edited.
• Right to erasure ("right to be forgotten"): In certain circumstances, you have the right to request that jiobet delete your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. This right does not apply where retention is required by law — for example, where jiobet must retain AML records for a statutory minimum period.
• Right to restriction of processing: You have the right to request that jiobet restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or where you have objected to processing based on legitimate interests while that objection is assessed.
• Right to data portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to have that data transmitted directly to another controller where technically feasible.
• Right to object: You have the right to object to jiobet's processing of your personal data where processing is based on legitimate interests or is carried out for direct marketing purposes. Upon receipt of a valid objection to direct marketing, jiobet will cease all marketing communications to you promptly.
• Right to withdraw consent: Where jiobet processes your personal data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

jiobet is strictly an adults-only platform. The Platform, its services, and all associated content are intended solely for individuals aged 18 years and above. jiobet does not knowingly collect, process, or retain personal data from any person under the age of 18.

Age verification is a mandatory step in the jiobet account registration process. Where jiobet has reasonable grounds to believe that an account has been registered by or is being used by a person under the age of 18, we will immediately suspend that account, void all associated activity, return any deposited funds to the original payment source, and securely delete any personal data collected in connection with that account.

If you are a parent or guardian and believe that a person under your care has registered an account on jiobet, please contact us immediately at [email protected]. We will act promptly to investigate and resolve the matter.

The jiobet Platform may contain references to third-party game providers, payment services, and other external services. While jiobet takes care to work only with reputable partners, we have no control over the privacy practices, terms of service, or content of third-party platforms and services.

This Privacy Policy applies solely to the jiobet Platform and the personal data processed by or on behalf of jiobet. jiobet accepts no responsibility or liability for the privacy practices of any third party whose services you may access in connection with your use of the Platform. We encourage you to review the privacy policies of any third-party service you use.

jiobet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or developments in our Platform and services. The effective date at the top of this page will be updated whenever a revised version is published.

Where changes to this Privacy Policy are material — meaning they significantly affect your rights or the way we process your personal data — jiobet will use reasonable efforts to notify you in advance via a prominent notice on the Platform or by email to the address registered on your account.

We encourage you to review this Privacy Policy periodically to stay informed about how jiobet is protecting your data. Your continued use of the Platform following the publication of any updated Privacy Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or to jiobet's handling of your personal data, please contact our Data Support team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Email: [email protected] — typical response within 2 to 6 hours, operating on Bangladesh Standard Time (UTC+6).
• Live chat: Available 24 hours a day, 7 days a week via the Platform. This is the fastest way to receive an initial response to a privacy or data query.